| Contact Us... Online
Claims |
 |
| LOCAL RESIDENTIAL
CLAIMS |
|
| Please read the instructions
below and then click the "File
Claim" button. |
|
| What you need to
know about filing a claim. |
| We are sorry that
you have found it necessary to report a claim.
We appreciate your |
| cooperation in filling
out the form. Upon receipt of the form, a
file will be established and |
| assigned to a claims
adjuster. You should receive a letter within
7 days to acknowledge |
| the receipt of the
claim form. United Van Lines / Horizon Moving
Systems attempts to settle |
| all claims in an
equitable and timely manner. |
|
| General Instructions |
|
| A. Please retain
all damaged articles, including shipping cartons.
These items must be available for inspection. |
|
| B. The time limit
for filing a claim is 3 months from the date
of delivery or conversion to permanent storage,
if applicable. The 3-month claim filing period
does not apply to government, military, and
some national account contracts. Contact your
booking agent, transportation management office,
or move coordinator for specific claim filing
information. |
|
| C. Please have all
shipping documents available at time of inspection,
including the Descriptive Inventories. |
|
| D. Transportation
charges must be paid in full prior to claim
settlement. |
|
| E. The Order Number
must be referenced on the claim form and any
subsequent correspondence or inquiries. This
number can be found at the top right corner
of the Bill of Lading. This number also appears
on the top right corner of the Order for Service. |
| |
| F. Complete the 'Customer
Information' section of the form thoroughly.
Include zip codes with addresses and area
codes with telephone numbers. Please give
us the phone numbers where you can be reached
during normal business hours. |
|
| G. Complete all fields
for each article claimed: |
- Not providing Inventory Numbers
may delay the processing of your claim.
- Give a brief description
of each article claimed including make
and model number if applicable.
- Describe the nature, location,
and extent of damage.
- If the claimed item is missing,
enter 'missing'.
- Indicate the article's replacement
cost for the same or like articles.
- Enter the amount you are
claiming in settlement. The claim form
is not complete without this amount.
- If the claimed item was
packed, please choose whether the carton
was damaged by selecting Yes or No in
the appropriate field.
|
|
| H. Be sure all
unpacking has been completed and all items
examined before submitting claim. |
|
I. Do not have any
items repaired unless your assigned claims
adjuster advises you to do
so in writing. |
|
|
