| Contact Us... Online
Claims |
 |
| COMMERCIAL CLAIMS |
|
| Please read the instructions
below and then click the "File
Claim" button. |
|
| What you need to
know about filing a claim. |
| We are sorry that
you have found it necessary to report a claim.
We appreciate your |
| cooperation in filling
out the form. Upon receipt of the form, a
file will be established and |
| assigned to a claims
adjuster. You should receive a letter within
three weeks to receipt of |
| the claim form.
United Van Lines / Horizon Moving Systems
attempts to settle all |
| claims in an equitable
and timely manner. |
|
| General Instructions |
|
| A. Please retain
all damaged articles, including shipping cartons.
These items must be available for inspection. |
|
| B. Initial contact
must be made within 24 hours of when the damage
occurred. The value, nature and use of medical,
electronic, scientific, art, display or exhibit
material require quick action on out part. |
|
| C. Upon initial notification
of loss or damage the following must be provided.
Description of damage, claimed amount, name
and phone of contact person, address where
damaged items are located and specific location
of items at time of delivery/report. |
|
| D. Because of the
nature of the shipment being moved again after
delivery (often from dock), damage must be
noted at time delivery. Failure to do so will
result in denial. |
|
| E. The order number
must be referenced on the claim form and any
subsequent correspondence or inquiries. This
number can be found at the top right corner
of the Bill of Lading. |
|
| F. Complete the 'Customer
Information' section of the form thoroughly.
Include zip codes with addresses and area
codes with telephone numbers. Please give
us the phone numbers where you can be reached
during normal business hours. |
|
| G. Complete all fields
for each article claimed: |
- Provide inventory numbers.
- Give a brief description
of each article claimed including make
and model number if applicable.
- Describe the nature, location,
and extent of damage.
- If the claimed item is missing,
enter 'missing'.
- Indicate the article's replacement
cost for the same or like articles.
- Enter the amount you are
claiming in settlement. The claim form
is not complete without this amount.
- If the claimed item was
packed, please choose whether the carton
was damaged by selecting Yes or No in
the appropriate field.
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