Please read the instructions below and then click the "File Claim" button.
What you need to know about filing a claim.
We are sorry that you have found it necessary to report a claim. We appreciate your
cooperation in filling out the form. Upon receipt of the form, a file will be established and
assigned to a claims adjuster. You should receive a letter within seven days to acknowledge
the receipt of the claim form. United Van Lines / Horizon Moving Systems attempts to settle
all claims in an equitable and timely manner.
General Instructions
The time limit for filing a claim is 9 months from the date of delivery (or the date of conversion from storage-in-transit to long term storage). The 9-month claim filing period does not apply to government, military, and some national account contracts. Contact your booking agent, transportation management office, or move coordinator for specific claim filing information.
The order number must be referenced on the claim form and any subsequent correspondence or inquiries. This number may be found at the top right corner of the Bill of Lading. This number also appears on the top right corner of the Order for Service.
Complete the “Customer Information” section of the form thoroughly. Include zip codes with addresses and area codes with telephone numbers. Please provide the phone numbers where you may be reached during normal business hours.
The following fields must be completed for each item claimed:
Inventory number
Give a brief description of each article claimed including make and model number if applicable.
Describe the nature, location and extent of damage
If the claimed item is missing, enter “missing” in the damage description column.
Enter the amount you are claiming in settlement. The claim form is not complete without this amount.
If the item was packed, and the carton was damaged, please enter Yes in the carton damaged column.
It is also helpful to complete to complete the purchase date and purchase price columns.
