LOCAL CLAIMS

Please read the instructions below and then click the "File Claim" button.

What you need to know about filing a claim.

We are sorry that you have found it necessary to report a claim. We appreciate your

cooperation in filling out the form. Upon receipt of the form, a file will be established and

assigned to a claims adjuster. You should receive a letter within 7 days to acknowledge

the receipt of the claim form. United Van Lines / Horizon Moving Systems attempts to settle

all claims in an equitable and timely manner.

General Instructions

The time limit for filing a claim is 90 days from the date of delivery.  The 90-day filing period does not apply to government, military, and some national account contracts.  Contact your booking agent, transportation management office, or move coordinator for specific claim filing information. The order number must be referenced on the claim form and any subsequent correspondence or inquiries.  This number may be found at the top right corner of the moving contract. Complete the “Customer Information” section of the form thoroughly.  Include zip codes with addresses and area codes with telephone numbers.  Please provide the phone numbers where you may be reached during normal business hours. The following fields must be completed for each item claimed: Give a brief description of each article claimed including make and model number if applicable. Describe the nature, location, and extent of damage. If the claimed item is missing, enter “missing” in the description of damage column. Enter the amount you are claiming in settlement.  The claim form is not complete without this amount. If the item was packed, and the carton was damaged, please mark yes in the carton damaged column.  It is also helpful if you complete the purchase date and purchase price columns.